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- Separate the person from what seems to be upsetting them.
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- Assess for the presence of pain, constipation, or other physical problem.
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- Review medications, especially new medications.
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- Travel with them to where they are in time.
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- Don't disagree; respect the person's thoughts even if incorrect.
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- Physical interaction: Maintain eye contact, get to their height level, and allow space.
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- Speak slowly and calmly in a normal tone of voice. The person may not understand the words spoken, but they may pick up the tone of the voice behind the words and respond to that.
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- Avoid finger-pointing, scolding, or threatening.
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- Redirect the person to participate in an enjoyable activity or offer comfort food they may recognize and like.
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- If you appear to be the cause of the problem, leave the room for a while.
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- Validate that the person seems to be upset over something. Reassure the person that you want to help and that you love them.
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- Avoid asking the person to do what appears to trigger an agitated or aggressive response.
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